Support
How can we help?
Storra is built and supported by NICCOS, a Shopify agency. Questions about a section, your plan or your theme go straight to the people who build the sections.
Contact
Email the NICCOS team
We answer within two business days, Monday to Friday (CET). TODO Confirm the support hours and response time you commit to in the listing.
Please include your myshopify.com domain, the section and the theme, and a screenshot if something looks off.
Free
Free sections
Install every free section without a plan.
Storra plan
€29.99 per 30 days
300 credits each billing period to unlock sections. Cancel anytime in the app under Plan & credits → Cancel plan. There is no refund for the current period, and your remaining plan credits stay usable until it ends.
Top-ups & one-time
Pay as you go
Credit packs: 100 for €10, 300 for €27, 1000 for €80. Sections cost 90 or 140 credits, or €9 / €14 as a one-time purchase.
All charges are billed through Shopify and appear on your Shopify invoice. TODO(legal) Define the refund policy for subscriptions, credit packs and one-time section purchases.
Frequently asked questions
How do I add a section to my theme?
Open Storra in your Shopify admin, pick a section and choose Add to theme. Select the theme, then open the Theme Editor and add the section to any page like a built-in section. It's listed with the prefix “Storra ·”.
Can I try a paid section before buying?
Yes. Storra can copy your live theme into an unpublished theme called “Storra Preview” and place the section there, so you can test it in the Theme Editor without touching your live store.
Do credits expire?
Plan credits (300 per 30-day billing period) reset at the start of each period. Credits from top-up packs never expire. When you unlock a section, plan credits are used first.
Do I keep sections if I cancel my plan?
Yes. Every section you unlocked, with credits or a one-time purchase, is yours to keep, and installed sections stay in your theme. Cancelling stops future charges and new plan credits. Credits left from the current period stay usable until it ends, top-up credits never expire.
What happens to my sections when I update or change my theme?
Shopify's theme updater creates a new copy of the theme and leaves out sections added by apps. Open Storra → My sections → Move to another theme: pick the old theme and the new one, and your sections move over with their content, settings and spot on the page. Unlocked sections stay unlocked, so this costs nothing.
What happens when I uninstall the app?
Installed sections stay in your theme and keep working. If you reinstall within 48 hours, your credits and unlocked sections are restored. After that, Shopify asks us to delete your shop's data and we do. Details are in our privacy policy.
Can you customize a section for my store?
Storra is built by the NICCOS team. If you need a section adapted to your brand, write to us and we'll get back to you with options.